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Building a Process Culture at Christchurch City Council: An IoT Case Study
技术
- 网络安全和隐私 - 安全合规
- 传感器 - 电表
适用行业
- 建筑物
- 城市与自治市
适用功能
- 物流运输
- 质量保证
用例
- 智慧城市供水管理
- 视觉质量检测
服务
- 测试与认证
- 培训
挑战
基督城市议会是新西兰的一个地方政府机构，正在进行一项转型计划，重点是迁移到云端，作为现代工作场所计划的一部分。该委员会拥有 2800 多名员工，提供广泛的社区服务，从维护当地公园到管理供水。然而，该委员会面临着手动流程和过时流程、缺乏流程文档以及因员工流动而失去机构知识的风险等挑战。这些问题对服务交付的质量和关键组织知识的保留构成了风险。 COVID-19 大流行进一步加速了对能够适应不断变化的工作条件的现代工作环境的需求。
关于客户
基督城市议会是一个位于新西兰的地方政府组织。该委员会负责为基督城居民提供广泛的社区服务。这些服务包括维护当地公园、征收财产税和管理城市供水。该委员会雇用了 2800 多名幕后工作人员来提供这些服务。该委员会目前正在进行一项现代化工作场所计划，部分原因是新冠肺炎 (COVID-19) 大流行导致工作条件发生变化。该委员会致力于改进其流程，为员工提供一个反映人们希望如何工作并为社区提供优质成果的环境。
解决方案
为了应对这些挑战，该委员会实施了流程管理解决方案，允许具有法定要求、风险和合规性规定的团队记录并自动化其流程。这减少了手工工作，获得了更准确的结果，并改进了培训和入职培训。该委员会还引入了仪表板来直观地报告信息，通过降低风险并确保一致的服务交付来提供即时价值。该委员会还重点关注建立流程文化，让团队记录日常任务并在必要时优化工作。该委员会还为现场工作人员实施了数字表格和流程，取代了手动文档并实现了实时更新。该委员会的流程映射工具 Nintex Process Manager 在这一转变中发挥了至关重要的作用。
运营影响
数量效益
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