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Case Study: State & Local Government
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 服务备件管理
服务
- 系统集成
挑战
州和地方政府在分类服务性能问题方面面临挑战。他们在作战室花费了大量时间解决核心服务事件。他们正在考虑包括 CA、Riverbed、NetQoS 和 HP 在内的多家供应商来解决关键 IT 挑战,例如减少降级和中断。
关于客户
本案例研究中的客户是美国的一个州和地方政府机构。他们在管理 IT 服务方面面临挑战,正在寻找一种解决方案来优化这些服务的性能。他们正在考虑各种供应商来解决他们的关键 IT 挑战,其中包括减少降级和中断。该政府机构在作战室花费了大量时间解决核心服务事件,正在寻找一种解决方案来缩短这一时间。
解决方案
该政府机构选择使用由自适应服务智能 (ASITM) 技术支持的 NETSCOUT 解决方案。该平台提供了服务依赖关系和相互关系的独特而全面的视图,可有效分类服务性能问题。该解决方案帮助他们将解决核心服务事件的作战室时间从 20-30 小时缩短至 5 小时,节省了 75-83%。与其他解决方案相比,该解决方案还帮助他们将平均解决时间 (MTTR) 缩短了 90% 或更多。
运营影响
数量效益
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