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City of Irving Drives $25 Million in Revenue With Performance Analytics
技术
- 分析与建模 - 预测分析
- 分析与建模 - 实时分析
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 预测性维护
- 过程控制与优化
服务
- 数据科学服务
- 系统集成
挑战
The City of Irving, Texas, which supports 24 service departments, was looking to create a culture of transparency and accountability. The existing performance measurements were activity-based and not tied to departmental goals and funding allocations. As a result, measurement selections and outcomes were not adequately discussed. The city wanted to improve its ability to monitor performance and trends across all city departments and provide transparency into its administrative processes.
关于客户
The City of Irving, Texas, is a municipality that supports 24 service departments, including law enforcement and compliance, fire protection and emergency medical, water and sewer, refuse collection, street maintenance and traffic management, parks, libraries, recreational and cultural programming, and capital improvements. It is one of only two municipalities in the United States to have received the Malcolm Baldrige Award, the highest presidential honor given to organizations that exhibit performance excellence. The city was looking to further its ability to create a culture of transparency and accountability.
解决方案
The city turned to Information Builders and implemented its WebFOCUS Performance Management Framework (PMF) to measure and improve performance in the city. PMF enabled the city to establish and communicate executive strategy across the organization and align actions with goals. The implementation of the new performance management system took only three months, including migrating data, configuring dashboards, tailoring interactive reporting capabilities, and training users. The city now has a fully deployed strategic planning process integrated with key customer requirements that includes input from residents, businesses, visitors, and employees.
运营影响
数量效益
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