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City of Niles: Small City Leverages the Power of Technology
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 欺诈识别
服务
- 系统集成
挑战
密歇根州尼尔斯市为居民提供水、排污和电力服务。由于计费软件和电费的复杂性，公用事业部门很难满足客户查询并进行内部审计。他们无法查看或重新创建旧账单，只能查看账单的金额。费率、电表号、服务地点和地址等详细信息基本上都丢失了。当电费发生变化时，软件会重新编程为新的费率结构，因此无法调整费率或重新创建旧账单。该部门希望实施一个灵活的文档管理系统，该系统可以随着部门不断变化的需求而发展和变化。
关于客户
尼尔斯市是位于密歇根州西南角的一个小镇，位于印第安纳州边界以北，距离芝加哥市中心仅 90 分钟路程。尼尔斯市及其周边的尼尔斯镇共管理着 33,000 名居民，为该地区提供基本的市政、警察和电力服务。尼尔斯市的独特之处在于它不仅为居民提供水和下水道服务，还为居民提供电力。电费账单非常复杂，公用事业部门很难满足客户查询并进行内部审计。
解决方案
尼尔斯市正在使用 DocuWare 存储公用事业账单和公用事业申请、警察事件报告和财务文件。DocuWare 的 TIFFMAKER 打印驱动程序用于将每张账单的副本导入 DocuWare。可以使用 OCR 技术自动对图像进行索引。工作人员还可以对账单上包含的所有信息（如电表号、服务地点和账单地址）进行全文搜索。查找旧账单和其他信息现在是一个非常简单的过程，而不是一系列“最佳猜测”。DocuWare 还用于存储服务请求表变更的永久记录。该系统还有助于减少欺诈行为。当个人来设置他们的电力服务时，他们的申请和身份证件（如驾照或绿卡）都存储在 DocuWare 中。
运营影响
数量效益
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