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Clark County Dept of Social Service – Driving better client outcomes with new operational insight and control
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 城市与自治市
适用功能
- 人力资源
用例
- 监管合规监控
- 远程资产管理
服务
- 软件设计与工程服务
挑战
克拉克县社会服务部 (CCSS) 面临着信息碎片化的挑战，这阻碍了他们跟踪社会援助计划的结果。他们无法洞悉自己为公民服务的方式，因此无法及时为客户提供正确的服务。此外，他们还需要确保遵守 HIPAA 等法规，并保持强大的数据安全性。
关于客户
本案例研究中的客户是克拉克县社会服务部 (CCSS)。CCSS 是一家政府机构，负责为有需要的公民提供社会援助计划。他们的使命是提供改变生活的福利并帮助塑造更有效的社会护理。然而，由于信息碎片化以及缺乏对客户需求和结果的洞察，他们面临着挑战。他们需要一种解决方案，让他们能够更深入地了解客户及其计划的有效性，同时确保遵守法规和数据安全。
解决方案
CCSS 实施了一套 IBM Cúram 解决方案，以前所未有的方式深入了解其为公民提供服务的方式。解决方案组件包括 IBM Cúram 社会计划管理平台、IBM Cúram 收入支持、IBM Cúram 提供商管理、IBM Cúram 验证和 IBM Cúram 通用访问。这些解决方案提供了客户需求和结果的全面视图，使案例工作者能够比以往更有效地在正确的时间将客户与正确的服务联系起来。这些解决方案还确保遵守包括 HIPAA 在内的法规，并推动了强大的数据安全性。
运营影响
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