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Colorpak's Transformation: Enhancing Quality and Service Delivery with IoT
技术
- 传感器 - 液位传感器
适用行业
- 包装
- 运输
适用功能
- 物流运输
- 质量保证
用例
- 现场人员安全管理
- 人员跟踪与监控
服务
- 系统集成
- 测试与认证
挑战
Colorpak 是一家领先的包装公司,在竞争激烈的行业中面临着管理风险和处理事件的挑战。该公司拥有强大的产品系列,但缺乏统一的系统来管理风险和记录事件。他们正在实施新的 ERP 系统,并热衷于改善客户服务和提高员工敬业度。大多数事件是由客户投诉引起的,这些投诉通常是在系统后期才发现的,从而影响了客户服务。该公司还希望赋予各级员工权力,让他们能够负责规划和改进他们的工作流程。
关于客户
Colorpak 及其子业务 BrandPack 是包装行业的知名企业。他们为各种消费品设计、印刷和制造纸板箱和包装,包括啤酒、巧克力和扑热息痛片剂。该公司处于竞争异常激烈的行业,为期望极高水平的质量和优质服务的大品牌客户提供服务。 Colorpak 致力于提供可靠的服务和质量,并不断寻求改进其流程和系统,以满足并超越客户的期望。
解决方案
Colorpak 采用流程管理解决方案 Nintex Promapp 来应对他们的挑战。该解决方案提供了一个单一平台来管理 ISO、健康和安全认证以及事件。 Nintex Promapp 的事件管理插件可以更快、更有效地处理问题,从而使大多数问题在到达客户之前得到解决。该解决方案还促进了更高的员工参与度,员工接受了使用 Nintex Promapp 和访问流程图的培训。流程领导者出现并开始努力改进自己的流程,Nintex Promapp 提供了协作和决策的论坛。风险管理附加组件覆盖到他们绘制的流程上,集成了 GMP 和 HACCP——这是他们业务的关键要求。最后,实施了事件管理插件来管理不合格事件以及健康和安全事件。
运营影响
数量效益
相关案例.
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