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CycleHop's Smart Bike-Sharing Operations Powered by Glip
技术
- 功能应用 - 库存管理系统
- 传感器 - 全球定位系统
适用行业
- 城市与自治市
- 运输
适用功能
- 维护
- 仓库和库存管理
用例
- 公共交通管理
- 智慧城市运营
服务
- 系统集成
- 培训
挑战
CycleHop 是一家位于加利福尼亚州圣莫尼卡的中型公司，代表市政当局、大学和企业运营自行车共享业务。该公司还就这些计划的创建提供咨询。 CycleHop 的业务遍及美国和加拿大的 15 个城市，需要现场运营人员与位于坦帕的中央运营中心之间不断沟通。该公司在协调日常活动方面面临挑战，例如修理和保养自行车、补充中转站的物资以及响应客户问题。该公司还需要跟踪其库存，并确保每个公交站的自行车架既不空也不太满。此外，CycleHop 必须满足其运营的每个城市的清洁和安全检查的具体合同要求。
关于客户
CycleHop 是一家中型公司，代表市政当局、大学和企业运营自行车共享业务。该公司还就这些计划的创建提供咨询。 CycleHop 是最大的智能自行车运营商，利用其自行车内置的 GPS 定位器和数字锁等智能技术。该公司以许多不同的名称运营，例如圣莫尼卡的 Breeze Bike Share、奥兰多的 Juice 或亚利桑那州凤凰城和梅萨的 Grid。在某些情况下，CycleHop 的客户是大学或在其校园内提供自行车的公司。该公司的业务遍及美国和加拿大的 15 个城市。
解决方案
CycleHop 采用了团队消息传递工具 RingCentralGlip™，以促进现场技术人员与中央运营中心之间的即时沟通。现场操作人员在平板电脑上使用 Glip 移动应用程序，而中央操作中心的员工在 PC 上使用 Glip。这使他们能够协调日常活动并派遣现场工作人员进行维修。 CycleHop 还将 Glip 与 RingCentral Office® 结合使用作为其商务电话系统，并使用 RingCentral Meetings™ 进行在线视频会议和屏幕共享。为了跟踪其库存，CycleHop 的自行车库存系统生成警报，并转发到该城市的 Glip 运营团队对话。该公司还广泛使用 Glip Tasks 为员工分配工作，例如重复性维护任务。 Glip 还帮助 CycleHop 管理和跟踪全国 6,000 多辆自行车，并协调地方一级的活动。
运营影响
数量效益
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