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Celigo > 实例探究 > 健康设计通过 Celigo 增强客户体验并推动全球扩张
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Designs for Health Enhances Customer Experience and Fuels Global Expansion with Celigo

技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 网络与连接 - 网关
适用行业
  • 医疗保健和医院
  • 零售
适用功能
  • 产品研发
  • 销售与市场营销
用例
  • 租赁金融自动化
  • 时间敏感网络
服务
  • 系统集成
挑战
Designs for Health 是一家高品质膳食补充剂和医疗食品供应商,在寻求扩大业务规模时面临着重大挑战。该公司是 NetSuite 的首批客户之一,多年来,由于大量的定制,其数据和运营变得更加复杂。每次添加自有品牌时,该公司都必须定制一个解决方案来管理每个合作伙伴的库存和履行。该团队之前已将这些系统与另一个连接器集成,但该解决方案缺乏功能和定制功能。这导致需要多达四名专门人员来解决集成错误并每天手动推送订单。由于该公司在全球范围内积极扩张,这种设置对其业务模式构成了风险,并且不再可持续。该公司需要一个更强大、更稳健且易于维护的解决方案。
关于客户
Designs for Health 是医疗保健专业人员及其患者值得信赖的高品质膳食补充剂和医疗食品来源。该公司直接通过其品牌提供优质维生素和补充剂,并为自有品牌提供白标产品,每年有数百万份订单。 Designs for Health 是 NetSuite 的首批客户之一,拥有约 500 名员工,业务遍及北美、欧洲和澳大利亚。该公司正在积极向全球扩张,致力于改善客户体验并推动其全球扩张。
解决方案
Designs for Health 开始寻找集成平台,考虑了 Workato、CartRover、Tray.io、Boomi 和 Celigo 等选项。公司的复杂要求很快将选择范围缩小到 Boomi 和 Celigo。该团队启动了 Boomi 和 Celigo 的免费试用,以测试 Shopify 和 NetSuite 之间集成和自动化流程的体验。试运行成功后,Designs for Health 选择了 Celigo 而不是 Boomi,并开始将数十家自有品牌商店及其亚马逊 FBA 流程转移到 Celigo 平台上。在成功将店面和亚马逊 FBA 迁移到 Celigo 后,该公司计划利用 Celigo 满足其所有自动化需求,首先是对其制造数据进行 Sage-Snowflake 集成。该团队还计划将用例扩展到支付网关和付款对账中,以加快 Hubspot CRM 和 NetSuite ERP 之间订单到现金流程的关闭和自动化流程。
运营影响
  • The implementation of Celigo has allowed Designs for Health to significantly improve its customer experience and drive global expansion. The company has been able to redirect significant resources into more strategic activities, such as customer engagement, instead of manual order inputting. The ability to add stores in just five minutes and the rarity of errors have greatly improved operational efficiency. The finance department now has better visibility into the state of operations, enabling more informed decision-making. The company has been able to grow and evolve, with sales teams and IT gaining confidence in the system's ability to quickly adapt to changes. This has opened doors for more business and allowed the company to focus more on decision-making and customer satisfaction, leading to increased cash flow savings across all departments.
数量效益
  • Redirected at least 10 full-time resources into more strategic activities
  • Stores can now be added in five minutes
  • Errors have become extremely rare

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