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Kissflow > 实例探究 > 通过自动化简化保险流程并提高客户满意度

Digital Transformation Enhances Customer Satisfaction at Royal Exchange General Insurance

技术

无人机 - 垂直起降/垂直起降混合无人机
基础设施即服务 (IaaS) - 混合云

适用行业

建筑物
金融与保险

用例

时间敏感网络
基于使用的保险

挑战

Royal Exchange General Insurance Company 面临纸质审批、审批延迟和跟踪预算等挑战。

关于客户

Royal Exchange General Insurance Company 是非洲历史最悠久、规模最大的保险公司之一，在全国拥有 14 家分公司和 4 个业务董事会。

解决方案

他们从纸质系统迁移到自动化平台 Kissflow，以提高客户满意度并简化流程。

运营影响

The implementation of Kissflow has brought about significant improvements in REGIC's operations. The digital platform has not only reduced the process cycle time but also enabled the company to convert manual processes to automated ones every week. This has led to an increase in efficiency and productivity, with the company being able to process a high volume of claim requests in a short span of time. The automation of processes has also improved budget tracking and management, leading to better financial control. Moreover, the digital transformation has enhanced customer satisfaction and retention, with customers receiving quick approvals and regular status updates. The company is now able to experiment with hybrid forms of work while keeping business running smoothly.

数量效益

Reduced the process cycle time from 2-3 days to 10 minutes
Converted 1-3 manual processes to automated processes every week
Processed 545 claim requests in 3 months

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