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Digital Transformation of Town of Oakfield's Document Management System
技术
- 应用基础设施与中间件 - 数据交换与集成
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 数字线程
- 过程控制与优化
服务
- 云规划/设计/实施服务
- 系统集成
挑战
奥克菲尔德镇成立于 1842 年，当时采用手动方式归档和检索官方文件和记录。这种方法需要额外的物理空间，增加一个记录保留室的报价为 30 万美元。记录保存人员依靠高级理事会成员来指导他们确定某些文件可以在哪一天/月份/年份提交。这种基于人类记忆的系统既繁琐又过时，需要用现代数字系统来取代。
关于客户
Oakfield 镇的办公室成立于 1842 年，服务于 5,000 名市民。该镇的政府办公室手动归档和检索其官方文件和记录。记录人员完全依赖他们的高级理事会成员来指导他们某些文件可以在哪一天/月份/年份提交。该镇的办公室工作人员目前在 DocuWare 的电子文件柜中存储了超过 40,000 份文件。每月大约扫描和存储 300 份新文件。这包括来自三个镇公墓的记录、凭证以及高速公路和库存数据。
解决方案
Oakfield 镇实施了 DocuWare，这是一种具有自动化工作流程的安全文档管理系统。该系统与业务自动化系统 (BAS) 集成，后者是全州镇书记员使用的系统。通过这种集成，镇书记员可以在 BAS 中创建凭证，直接在 DocuWare 中打印，并通过 DocuWare 中的自动化工作流程将其发送给镇委员会。镇委员会审核并批准后，凭证就会被发回镇书记员。整个流程现在非常快速、100% 无纸化且完全自动化。DocuWare 的另一个功能是智能索引，它可以立即识别文档中最有价值的信息并将其转换为结构良好的数据。
运营影响
数量效益
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