Dropbox's Transformation in Recruiter Performance Management with Gem Data

适用行业

石油和天然气
电信

适用功能

人力资源
销售与市场营销

用例

库存管理
时间敏感网络

挑战

Dropbox 是一家领先的文件托管和云存储公司，在管理招聘渠道方面面临着重大挑战。该公司需要一个自动化的数据收集和报告系统来深入了解他们的招聘流程。现有系统非常耗时，并且缺乏优化招聘流程所需的数据。Dropbox 的技术人员总监 Mike Moriarty 注意到，缺少关键的招聘渠道统计数据，而这些数据对于绩效跟踪和优化至关重要。缺乏这些指标使得管理招聘人员的绩效和优化招聘流程变得困难。

关于客户

Dropbox 成立于 2007 年，是全球首个智能工作空间，旨在设计一种更明智的工作方式。Dropbox 拥有超过 6 亿用户，在 12 个城市设有办事处，截至 2019 年第三季度，同比增长 19%。该公司不断创新招聘指标以维持这一增长。Dropbox 所有技术人员配备总监 Mike Moriarty 已在公司工作三年。他有销售背景，这影响了他的招聘方式，强调跟踪进度与平均水平以及了解他可以控制的指标的重要性。

解决方案

Dropbox 求助于数据分析平台 Gem 来解决他们的挑战。 Gem 的产品为 Dropbox 提供了急需的漏斗顶部数据，从而无需手动收集和记录数据。这使得 Dropbox 能够更好地了解招聘渠道的哪些部分需要优化。 Gem 的数据还使 Dropbox 能够采取自上而下的方法，允许个人招聘人员根据数据管理他们的绩效。招聘人员可以确定他们的优势和劣势，并相应地调整他们的策略。此外，Gem 的数据可以对候选人和招聘人员进行战略性重新定位，优化候选人体验和招聘人员工作量管理。

运营影响

The implementation of Gem's data analytics platform has fundamentally shifted Dropbox's approach to recruiting. It has transformed the process from a numbers game to a thoughtful look at each stage in the hiring process. The data has allowed for strategic repositioning of both candidates and recruiters, ensuring the best candidate experience and efficient recruiter workload management. The use of Gem's data has also empowered recruiters to own their process, understand how to leverage their strengths, and develop their weaknesses to control their output. This has resulted in a very low attrition rate and high satisfaction within the recruiting team. Furthermore, the automated reporting has enabled Dropbox to get the fundamentals right, allowing them to innovate and build new metrics that have never existed in staffing.

数量效益

Saved the team an average of 135 hours a week in repetitive processes, equivalent to about 3.5 full-time employees a year.
Enabled individual contributors to manage their performance and debug their own funnels.
Allowed talent leaders to strategically reposition both candidates and recruiters to optimize hiring.