Efficiency and Risk Management in City of Karratha through IoT

技术

基础设施即服务 (IaaS) - 公共云

适用行业

城市与自治市
教育

适用功能

采购
质量保证

用例

人员跟踪与监控
智慧城市运营

服务

系统集成
培训

挑战

澳大利亚卡拉萨市由于该地区的采矿资源而经历了人口激增。这种快速增长给市议会带来了重大挑战，市议会面临着服务不断增长的人口的压力。该委员会不得不雇用新员工，其中许多人不熟悉公共部门的职责。该委员会还必须增加一些即使是经验丰富的工作人员以前也没有处理过的服务。西澳大利亚州政府正在推动议会提高运营效率。卡拉萨市地处偏远，土地面积广阔，这意味着他们无法与其他议会合并以提高效率——他们需要进行内部审查。由于工作人员依赖不正确的流程信息或不遵循批准的程序，该委员会还面临风险。

关于客户

本案例研究中的客户是澳大利亚地方政府机构卡拉萨市。由于该地区的采矿资源，该市经历了人口激增，导致对议会的需求增加。该委员会面临着为不断增长的人口提供服务并提高运营效率的压力。该委员会必须雇用新员工，其中许多人不熟悉公共部门的职责，并增加甚至经验丰富的员工以前从未处理过的服务。由于工作人员依赖不正确的流程信息或不遵循批准的程序，该委员会还面临风险。

解决方案

该委员会的治理和组织战略经理亨利·伊顿（Henry Eaton）指出需要改进整个组织的程序和文件。该委员会实施了流程管理软件 Nintex Promapp 来集中流程信息。这使得各部门更容易协同工作、共享信息并了解各种工作流程对业务的影响。该软件还促进了流程的协同设计，允许整个组织的输入。这使得流程不仅合规，而且适合人们想要的工作方式。该委员会还引入了 SharePoint，以提高员工对现有发布流程的认识。一个工作组的任务是审查其范围界定文件和现有流程，以使它们更加实用、相关且用户友好。

运营影响

The implementation of Nintex Promapp and SharePoint has led to several operational benefits for the City of Karratha. The centralization of processes in one easy-to-access location has streamlined processes and improved efficiencies. It has also made it easier for departments to work together collaboratively, sharing information and understanding the various workflow impacts on the business. The co-design of processes has resulted in processes that are not only compliant but also suit the way people want to work. The review system of Nintex Promapp helps with the focus on continued improvement, with notifications popping up every twelve months when reviews are looming. This is a stark difference to other process maps, which are often 'filed away, never to be seen again'.

数量效益

600 processes have been mapped using Nintex Promapp
More than half of the staff have been trained in Nintex Promapp
135 revisions were made to a single process before it was published, ensuring it was a 'best fit' for the tasks and the people