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Information Builders > 实例探究 > Elavon Monitors Merchant Transactions and Trends With BI
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Elavon Monitors Merchant Transactions and Trends With BI

技术
  • 分析与建模 - 预测分析
  • 分析与建模 - 实时分析
  • 应用基础设施与中间件 - 数据交换与集成
适用行业
  • 金融与保险
  • 零售
适用功能
  • 商业运营
  • 销售与市场营销
用例
  • 预测性维护
  • 质量预测分析
  • 供应链可见性(SCV)
服务
  • 数据科学服务
  • 系统集成
挑战
Elavon Inc., a leading provider of payment services, was struggling to consolidate about a dozen legacy reporting environments, many of which were acquired through mergers and acquisitions. Without corporate standards for creating reports and queries, it was hard to make optimal use of IT resources. Some of Elavon’s month-end reports generated a billion I/O operations and took more than six hours to run. The company had multiple month-end reporting processes running simultaneously, which pushed the old reporting tools past their maximum capacity and created performance issues that caused data quality problems.
关于客户
Elavon Inc. is a leading provider of payment services, including credit and debit card transactions in the U.S., Europe, Mexico, Brazil, Puerto Rico, and Canada. This subsidiary of U.S. Bank offers point-of-sale (POS) authorization and reporting for all major credit and debit cards, gift cards, and prepaid cards, as well as risk management and electronic check services. Founded in 1991 and headquartered in Atlanta, Georgia, Elavon serves more than one million clients in the retail, hospitality, airline, healthcare, education, and public sectors. The company processes approximately six million transactions daily.
解决方案
Elavon has created a three-tiered reporting environment that includes analytic dashboards for executives and front-line managers, as well as customer-facing dashboards for more than 600,000 merchants. An ad hoc reporting environment based on WebFOCUS InfoAssist for business analysts and guided ad hoc reports that enable people throughout the company to drill down, select columns, and slice and dice merchant data. Users of this self-service environment don’t need any training to run the reports, manipulate data, schedule reports, or save them to a library. WebFOCUS has become Elavon’s enterprise reporting standard, eliminating excessive stress on IT resources and providing more comprehensive analysis capabilities to employees and merchants.
运营影响
  • Elavon has created a three-tiered reporting environment that includes analytic dashboards for executives and front-line managers, as well as customer-facing dashboards for more than 600,000 merchants.
  • An ad hoc reporting environment based on WebFOCUS InfoAssist for business analysts and guided ad hoc reports that enable people throughout the company to drill down, select columns, and slice and dice merchant data.
  • Users of this self-service environment don’t need any training to run the reports, manipulate data, schedule reports, or save them to a library.
数量效益
  • Elavon serves more than one million clients in the retail, hospitality, airline, healthcare, education, and public sectors.
  • The company processes approximately six million transactions daily.

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