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Farmers Insurance Enhances Customer Experience with Vonage Contact Center
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 电网
- 金融与保险
适用功能
- 产品研发
用例
- 时间敏感网络
- 基于使用的保险
服务
- 系统集成
挑战
随时随地联系客户，通过 CRM 集成提供无缝的客户体验，并提高工作效率
关于客户
Farmers Insurance 是美国最大的车辆、房屋和小型企业保险公司。 LaTasha Baucham 是一家农民保险代理机构所有者，旨在提供个性化、可靠且令人难忘的客户体验。
解决方案
适用于 Salesforce 的 Vonage 联络中心
运营影响
数量效益
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