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Faster help for citizens in crisis
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 城市与自治市
- 国家安全与国防
适用功能
- 人力资源
- 商业运营
用例
- 过程控制与优化
- 实时定位系统 (RTLS)
- 公共预警与应急响应
服务
- 系统集成
- 软件设计与工程服务
挑战
The Israeli Ministry of Labor, Social Affairs and Social Services was facing a challenge with its 20+ year-old mainframe application. The Ministry processes more than 80,000 cases per year, serving citizens via ministry departments and local authorities, associations and organizations. The legacy system was developed 20 years ago using Natural, Natural Construct and Adabas. The Ministry was using 20+ year-old, green-screen application technology and there was no way to open it up to the municipalities using the internet. The hundreds of municipalities that handled the cases had to file them with the Ministry through a mostly manual process. This slowed the processing down and sometimes left people at risk. Paper forms were being passed from the municipalities to the Ministry and back again, often requiring five different signatures for approval each time. Some individual cases took up to six months to process and, sometimes, cases would get completely lost in the shuffle.
关于客户
The Israeli Ministry of Labor, Social Affairs and Social Services is a government body that assists people in crisis. Whether it is a disabled citizen seeking urgent housing, or a person who is being discriminated against, the Ministry is there to help. With a population of more than 9 million that is ethnically and spiritually diverse, Israel’s standard of living is significantly higher than many other countries in the region. Nevertheless, the country still has issues with employment and social welfare which must be dealt with expeditiously. This falls to the Ministry of Labor, Social Affairs and Social Services. The Ministry receives tens of thousands of requests from citizens for assistance each year. Departments from Developmental Mental Disability to Social Services and Youth at Risk are served by the Ministry. And often, there are situations that have to be dealt with urgently.
解决方案
The Ministry chose EntireX to successfully turn the older program into a web service. ApplinX was used to create a graphical user interface that can be used via the web. To improve performance, the Ministry had upgraded its IBM®Z platform from z/VM to z/OS. This new operating system provided increased accessibility and openness to its systems, giving the Ministry the ability it needed to open it up to its users. The new functionality made it possible to not only perform the existing roles of the application, but also to apply new features. One of these features is handling the forms processing. Historically, if a form had an error in it, it would be sent back to the user as soon as the error had been detected—ignoring the remainder of the form. As a result users had to re-send the form many times. Now, the entire form is checked before returning to the user and allows the user to re-send the corrected form only once.
运营影响
数量效益
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