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Vonage > 实例探究 > 通过 Vonage SMS 和语音推动全球乘车共享的增长
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Gett's Global Expansion and Enhanced Customer Experience with Vonage SMS and Voice APIs

技术
  • 网络与连接 - 5G
  • 传感器 - 液位传感器
适用行业
  • 电信
  • 运输
适用功能
  • 质量保证
用例
  • 网络安全
  • 语音识别
服务
  • 网络安全服务
  • 系统集成
挑战
Gett 希望扩大其按需拼车模式并增强客户体验,同时扩展到多个国家和地区。他们需要一个能够提供可靠性和出色的客户支持的统一通信平台。他们还担心语音通信中的网络安全和隐私泄露。
关于客户
Gett 是一家按需拼车公司,业务遍及美国、英国、俄罗斯和以色列 100 多个城市。他们通过为驾驶员提供卓越的支持并关注驾驶员满意度来脱颖而出。
解决方案
Gett 选择使用 Vonage SMS 和语音 API 来解决他们的挑战。他们实施了 Vonage SMS API 和语音 API 来统一通信并保护驾驶员和乘客的个人信息。
运营影响
  • The implementation of Vonage SMS and Voice APIs has significantly improved Gett's operations. The company now has a unified communication platform that is reliable and secure, enhancing its ability to expand into new territories with confidence. The use of Vonage's APIs has also streamlined Gett's communication with drivers and riders, improving the overall user experience. The company can now send automated SMS updates to riders about their driver's status, and communicate important information to drivers via SMS. Furthermore, the Vonage Voice API has enabled private voice communication, protecting the personal information of drivers and riders. The improved reliability, scalability, and communication capabilities have given Gett a competitive edge in the global ride-sharing market.

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