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GOI's Use of Haptik's WhatsApp Chatbot in COVID-19 Information Dissemination
适用行业
- 城市与自治市
用例
- 自动化疾病诊断
- 对话机器人
挑战
当前的挑战是确保人们不会对 COVID-19 的症状、预防措施和补救措施产生误解。印度政府 (GOI) 希望通过向公众提供准确的信息来消除恐慌和错误信息。
关于客户
本案例研究中的客户是印度政府 (GOI)。他们需要一种解决方案来处理英语和印地语（当地语言）的 COVID-19 查询的规模和多样性。
解决方案
Haptik 提供了一个解决方案，在短短五天内构建了一个名为 MyGov Corona Helpdesk 的 WhatsApp 聊天机器人。该聊天机器人具有强大的功能，可以打破 COVID-19 神话、帮助公民检查症状、收集预防措施，并提供卫生部 (MoH) 的最新更新和建议。
运营影响
数量效益
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