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Vonage > 实例探究 > 使用 Vonage API 增强 Grab 的用户通信和验证流程
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Grab Enhances User Experience with Vonage's SMS and Voice APIs

技术
  • 分析与建模 - 实时分析
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 电信
  • 运输
适用功能
  • 物流运输
  • 质量保证
用例
  • 实时定位系统 (RTLS)
  • 语音识别
服务
  • 系统集成
挑战
在运营商基础设施不可靠的地区扩展用户通信和用户验证流程
关于客户
Grab,东南亚领先的网约车平台,服务覆盖 34 个城市
解决方案
通过 Vonage SMS 和语音 API 实施客户通知和用户验证流程
运营影响
  • The integration of Vonage's SMS and Voice APIs significantly improved Grab's user experience. The new phone number-based verification process streamlined the sign-up process, reducing disruptions and enhancing user satisfaction. The real-time, reliable delivery of transactional and operational notifications improved communication with users, making the booking process smoother. The use of SMS for localized mobile marketing campaigns also helped increase user retention and engagement. Furthermore, the per-second billing feature of Vonage's services led to significant cost savings for Grab, as they no longer had to pay for unused partial minutes.
数量效益
  • Low latency and high deliverability for SMS and voice messages
  • Password-less login for users
  • Transactional and operational notifications for users via SMS

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