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Aivo > 实例探究 > Grupo Petersen 通过对话式 AI 将机器人使用率提高了 500%
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Grupo Petersen's Digital Transformation: A 500% Increase in Bot Inquiries Amid Pandemic

适用功能
  • 采购
  • 销售与市场营销
用例
  • 对话机器人
  • 时间敏感网络
服务
  • 培训
挑战
Grupo Petersen 面临着满足数字时代客户日益增长的需求和期望的挑战。他们需要实现服务渠道自动化并提供更好的客户体验。
关于客户
Grupo Petersen 是阿根廷的一家公司集团,包括 Banco Santa Fe、Banco Entre Ríos、Banco San Juan 和 Banco Santa Cruz。他们拥有超过 200 万客户,专注于数字化转型并成为数字银行领域的区域领导者。
解决方案
Grupo Petersen 实施了 Aivo 的对话式 AI 聊天机器人 AgentBot,以实现服务渠道自动化,并对客户查询提供准确高效的响应。他们还使用机器人的协同浏览功能来帮助老年客户以数字方式管理他们的帐户。
运营影响
  • The implementation of Aivo’s conversational AI, AgentBot, has significantly improved Grupo Petersen's customer service. The bot's ability to understand and respond to customer queries has led to a substantial increase in its usage and a high rate of query resolution. The positive feedback from customers has increased, with customers appreciating the bot’s quick answers, accuracy, and clear information. The average support time has also been significantly reduced. The company values the tool’s flexibility and simplicity, its reports, team trainings, and ongoing support. The integration of the bot with other platforms like WhatsApp is expected to further enhance the customer experience.

数量效益
  • 500% increase in using the bot to resolve queries

  • 96.5% of interactions with the bot get an answer

  • Positive customer feedback increased by 40%

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