Hanes Property Management Streamlines Rent Collection with AppFolio Online Payments

适用行业

建筑物
金融与保险

适用功能

设施管理

用例

库存管理
时间敏感网络

挑战

Hanes Properties 是一家成立于 1969 年的家族物业管理公司，其租金收取流程面临着重大挑战。他们使用的是物业管理软件 Yardi，但他们所有六个物业地点的租金周仍然很混乱。租金是手工收取的，每个房产都是单独处理的，导致房产之间缺乏透明度。这导致了数小时的额外工作和重大的组织问题。管理层必须花费大量时间来处理逾期租金检查和其他相关问题。纸质租金支票必须手动收集并输入系统，然后传回公司办公室。平均每月有 7 至 12 份逾期租金通知。

关于客户

Hanes Properties 是一家家族拥有和经营的物业管理公司，成立于 1969 年。该公司管理着文图拉县、洛杉矶县和河滨县的 500 多个单位。 Hanes Properties 以其员工专业精神、工艺质量和居民满意度而闻名。该公司之前使用 Yardi 进行物业管理，但在收取租金方面面临重大挑战，特别是在租金周期间。该过程是手动的，每个属性都是单独处理的，导致缺乏透明度和组织问题。

解决方案

Hanes Properties 决定改用 AppFolio，这是一款物业管理软件，使他们能够将所有物业统一在一个管理范围内，并提高总部和现场所有管理人员的透明度。他们实施了 AppFolio Online Payments，六个月内，50% 的居民使用电子租金支付方式支付租金。 Hanes Properties 实施了一项奖励计划，在线按时支付租金的居民将参与抽签，获得 12 月份的免租优惠。这导致在线支付采用率显着增加。借助 AppFolio，所有在线租金支付都会自动同步并集中在公司办公室，从而节省不必要的手动工作时间。居民还喜欢在家中舒适地在线支付租金的便利。

运营影响

The implementation of AppFolio Online Payments has significantly improved the rent collection process for Hanes Properties. The system has eliminated the need for manual rent collection and data entry, saving the company hours of work each month. The transparency across properties has also improved, making it easier for the management to oversee the rent collection process. The convenience of online payments has also led to a reduction in late rent payments, further reducing the workload for the management. The company has also been able to focus more on business growth, with plans to acquire 150 new units without the need for additional corporate staff. Furthermore, the improved rent collection process has contributed to Hanes Properties being ranked #1 for Resident Satisfaction and recognized as a Top Ranked community.

数量效益

50% of residents started paying their rent online within six months of implementing AppFolio Online Payments.
The number of monthly late rent notices reduced from an average of 10 per month to 2 per month.
Hanes Properties is in the process of acquiring 150 new units, a 27% increase, without having to add any additional corporate staff.