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HOA Assist: Leveraging AppFolio for Enhanced Customer Experience and Business Growth
技术
- 传感器 - 液位传感器
适用行业
- 建筑物
- 教育
用例
- 库存管理
- 时间敏感网络
服务
- 培训
挑战
HOA Assist 是一家为房主协会 (HOA) 提供金融服务的公司，由 Daniel Stedman 和 Mitch Gassen 创立，旨在填补自我管理社区协会的市场空白。他们的目标是为这些协会提供金融服务和教育，赋予它们权力并培养联系感。然而，他们现有的软件面临着重大挑战。它难以使用、缺乏足够的支持且效率低下，使他们更难以满足客户的需求并实现其业务目标。该软件不是基于云的，限制了其可访问性和功能。客户门户也存在问题，客户的反馈表明它很难使用。当他们寻求支持时，往往几周后才收到回复，这导致他们感到沮丧并迫切需要改变。
关于客户
HOA Assist 是一家金融服务公司，主要为自我管理的社区协会提供服务。与传统管理公司不同，HOA Assist 专注于为这些协会提供金融服务和教育，帮助他们有效管理社区。该公司由 Daniel Stedman 和 Mitch Gassen 创立，他们认识到市场的差距以及自我管理 HOA 需要更好的支持和教育。他们管理着超过 85 个协会的 4,000 多个单位。他们的使命是消除混乱并为居住在 HOA 中的人们提供清晰的信息，其中许多人因缺乏对 HOA 运作方式的了解而感到沮丧。
解决方案
为了寻找更高效、用户友好的解决方案，HOA Assist 改用 AppFolio Property Manager。该软件因其简单性、易用性和持续创新而被选中。 AppFolio 提供了一个令客户引以为傲的客户门户以及员工所需的资源和培训材料。该软件基于云，具有更大的灵活性和可访问性。 AppFolio 的入职流程很顺利，有明确的期望和高水平的专业精神。 AppFolio 还实现了 HOA Assist 的许多流程的自动化，例如创建邮件并向房主和董事会成员发送邮件。这种自动化提高了效率、节省了时间并加强了沟通。通过 AppFolio，HOA Assist 找到了一个能够倾听他们的反馈并优先考虑他们的业务需求的技术合作伙伴。
运营影响
数量效益
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