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Hot Topic's AI-Powered Hiring Solution: A Case Study
技术
- 分析与建模 - 机器人过程自动化 (RPA)
适用行业
- 零售
- 电信
适用功能
- 质量保证
用例
- 对话机器人
- 零售店自动化
服务
- 系统集成
- 测试与认证
挑战
Hot Topic 是一家位于洛杉矶的音乐和流行文化零售商,在处理每天收到的大量工作申请方面面临着重大挑战。由于内部招聘团队精干且招聘在商店层面进行,该公司很难手动筛选所有候选人。许多申请人没有工作经验或简历,这使得筛选过程变得更加困难。简单的“淘汰”标准(例如年龄或轮班时间)需要忙碌的商店经理进行耗时的手动电话屏幕检查。该公司正在寻求一种技术解决方案,帮助他们大规模优化候选人体验。
关于客户
Hot Topic 是一家位于洛杉矶的音乐和流行文化零售商。该公司在北美经营着 700 多家商店,每天收到超过 1000 份工作申请。公司拥有精干的内部招聘团队,在门店层面进行招聘。 Hot Topic 正在寻求一种技术解决方案来帮助他们管理大量申请并大规模优化候选人体验。该公司想要一个能够与现有工作流程系统 Lever 无缝集成的解决方案,并且不需要新的登录或界面来学习。
解决方案
Hot Topic 向人工智能筛选功能提供商 Ideal 寻求帮助,以帮助他们管理招聘流程。Ideal 的技术使 Hot Topic 能够确保评估每一位申请人,无论数量多少。该公司使用 Ideal 的简历筛选软件对所有候选人进行 A - D 级评分。Ideal 还通过短信收集进一步的资格信息,增加了更深层次的候选人情报。这些与候选人的对话被自动捕获并集中在 Hot Topic 现有的工作流系统 Lever 中。然后,Ideal 的系统会自动调整候选人的等级。此外,Ideal 的智能自动化(在本例中为聊天机器人)取代了 Hot Topic 最初的电话筛选,节省了时间并改善了候选人体验。
运营影响
数量效益
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