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Intellect > 实例探究 > Humboldt County Automated their Permit Management Processes with Intellect
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Humboldt County Automated their Permit Management Processes with Intellect

技术
  • 应用基础设施与中间件 - API 集成与管理
适用行业
  • 城市与自治市
适用功能
  • 商业运营
用例
  • 监管合规监控
服务
  • 系统集成
挑战
The County of Humboldt Community Development Services Department was struggling with how to track their permit applications. They had to deal with legacy systems that had evolved over decades into an incoherent patchwork. This was due to process alterations adopted over time without an analysis of the costs and benefits or a comprehensive review of the impact on the entire process.
关于客户
The Humboldt County Community Development Services Department is responsible for issuing building and planning permits. In a typical year, the department processes hundreds of building permits, planning permits, and code violations. Successful permit application review and approval requires the involvement of many local, state, and federal agencies. It also often requires multiple rounds of revisions to supporting documents such as construction plans and the development of technical studies such as soils and hydrology reports. The Department is committed to the professional and timely delivery of permitting services while minimizing the cost to customers and taxpayers.
解决方案
Only Intellect was able to capture the unique permit application processes and be able to scale to address future division needs and processes.
运营影响
  • In January 2010 the Building Division received its annual audit. The auditors made a series of recommendations regarding how receipts are handled. The flexibility of the platform allowed Humboldt County to deploy security changes within 24 hours and implement all of the recommendations within five business days. The ease of the platform enabled them to make all of the system modifications in-house without the need for professional services from Intellect.

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