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Improving Customer Experience through Process Automation: A Case Study on Jyske Bank
技术
- 分析与建模 - 过程分析
- 网络安全和隐私 - 安全合规
适用行业
- 建筑物
- 金融与保险
适用功能
- 采购
- 质量保证
用例
- 租赁金融自动化
- 时间敏感网络
服务
- 测试与认证
挑战
Jyske Bank 面临着遵守反洗钱法规和欺诈预防实践，同时为客户提供顺畅的用户体验的挑战。 “了解你的客户”流程为客户创建了额外的步骤和任务，削弱了他们的体验，并为员工带来了额外的管理工作。
关于客户
日德兰银行是丹麦最大的银行之一，为超过 600,000 名客户提供服务。他们希望通过自动化和简化业务流程来提高客户满意度，同时遵守严格的国际法规。
解决方案
Jyske Bank 使用 Camunda 实施流程自动化来协调“了解您的客户”流程。客户能够通过自助服务渠道提供必要的信息，并将数据定向到相关员工进行高效处理。 Camunda 使 Jyske Bank 能够精确地建模、设计和协调流程的每个步骤，适应各种客户响应并确保遵守国际法规。
运营影响
数量效益
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