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Improving the customer experience with single sign-on for multiple services
技术
- 网络安全和隐私 - 身份认证管理
适用行业
- 电信
适用功能
- 商业运营
用例
- 监管合规监控
服务
- 系统集成
挑战
POST Luxembourg 是卢森堡最大的邮政和电信服务提供商，该公司正在寻求提高业务敏捷性。该公司希望统一访问控制并创建用于访问多项服务的单点登录门户。这是一个重大挑战，因为它需要一个全面的解决方案，可以无缝集成到其现有系统并为客户提供简化的用户体验。
关于客户
POST Luxembourg 集团是卢森堡邮政、电信和金融领域的主要参与者。该集团拥有 22 家子公司和 4,300 多名员工，是该国最大的雇主。该公司提供一站式服务，满足客户的所有需求，提供邮政、金融和电信领域的服务。作为一家重要的服务提供商，POST Luxembourg 一直在寻求增强服务交付和改善客户体验的方法。
解决方案
POST Luxembourg 实施了 IBM Security Access Manager 来应对挑战。该解决方案允许 POST 客户使用一组凭证（甚至通过移动应用程序）管理其邮政、金融和电信帐户。在内部，单一身份验证平台简化了整个公司的安全监控。该解决方案还促进了身份验证元素的重用，从而加快了应用程序开发并帮助 POST 满足快速发展的业务需求。
运营影响
相关案例.
Case Study
Vodafone Hosted On AWS
Vodafone found that traffic for the applications peak during the four-month period when the international cricket season is at its height in Australia. During the 2011/2012 cricket season, 700,000 consumers downloaded the Cricket Live Australia application. Vodafone needed to be able to meet customer demand, but didn’t want to invest in additional resources that would be underutilized during cricket’s off-season.
Case Study
SKT, Construction of Smart Office Environment
SK T-Tower is the headquarters of SK Telecom. Inside the building, different types of mobile devices, such as laptops, smartphones and tablets, are in use, and with the increase in WLAN traffic and the use of quality multimedia data, the volume of wireless data sees an explosive growth. Users want limitless Internet access in various places in addition to designated areas.
