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AppFolio > 实例探究 > 使用 AppFolio 增加在线支付:Northwest Commercial Real Estate Investments, LLC 案例研究
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Increasing Online Payments with AppFolio: A Case Study on Northwest Commercial Real Estate Investments, LLC

技术
  • 网络与连接 - NFC
适用行业
  • 金融与保险
  • 零售
适用功能
  • 采购
用例
  • 零售店自动化
  • 时间敏感网络
服务
  • 培训
挑战
Northwest Commercial Real Estate Investments, LLC 是一家在西雅图房地产市场拥有 70 多年经验的公司,一直在与过时的纸质付款流程作斗争。该公司在普吉特海湾地区拥有并经营零售、商业和混合用途物业以及 1,600 多套公寓住宅,必须从每栋大楼的投递箱手动收取租金支票。每个月的 3 日,他们必须创建一份拖欠报告并追踪未支付租金的租户。这个过程既耗时又低效,通常需要物业经理亲自领取支票,甚至在周末也是如此。然后必须手动扫描支票,与银行核对,并将文件上传到审计跟踪器中进行会计处理。这种劳动密集型过程正在将资源从其他重要任务上转移出来。
关于客户
Northwest Commercial Real Estate Investments, LLC 是西雅图房地产市场的资深参与者,拥有 70 多年的经验。该公司拥有并经营多元化的物业组合,包括零售、商业和综合用途物业,以及普吉特海湾地区 1,600 多套公寓住宅。三年前,他们开始从纸质系统过渡到数字物业管理解决方案,以简化运营并提高效率。该公司致力于利用技术来增强服务并为租户提供更好的体验。
解决方案
该公司决定使用 AppFolio Property Manager 从纸质系统转向数字驱动的物业管理解决方案。该在线支付处理系统消除了手动收集和处理支票的需要,极大地改进了他们的流程。该系统还简化了发布通知的流程,将所需的培训减少了 50-60%。然而,这一转变并非没有挑战。一些居民对网上交易感到不安,并担心会产生额外费用。为了克服这个问题,该公司取消了租金投递箱,迫使人们开始讨论在线支付。他们向居民宣传在线支付的好处,包括使用工资单,就像支付现金一样。这种方法节省了居民的汇票费用,并将获取和存入汇票的时间减少了一半。该公司还通过电子邮件、面对面交谈和电话与居民进行沟通,甚至主动帮助他们建立在线门户。
运营影响
  • The shift to online payments with AppFolio Property Manager has dramatically changed the way Northwest Commercial Real Estate Investments, LLC runs its business. The elimination of check processing has streamlined their entire process from start to finish. Payments now go in automatically, and accounting pulls the reports, audits, and ensures everything is reconciled. This has not only saved time but also reduced the workload of the property managers, allowing them to focus on other important tasks. The company has also seen a significant increase in the adoption of online payments among its residents, with 93% now using this method. This transition has also taught the team to 'Work smart, not hard', saving more time and money in the long run.
数量效益
  • Time saved with online payments increased by 93%
  • Online payment adoption increased from 50% to 93%
  • Training required for posting notices reduced by 50-60%

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