Instantprint Boosts Customer Satisfaction with Freshdesk-Powered Omnichannel Service

The implementation of Freshdesk Omnichannel and Freshchat has transformed Instantprint's customer service operations. They have successfully established a support organization that delights customers at every turn. The transition to remote work during the COVID-19 pandemic was seamless with Freshworks’ cloud-based suite of solutions, with no drop in service quality or IT dependencies. The introduction of chat as a channel has helped Instantprint manage rising contact volumes and deliver speedy and efficient customer service. The ability to track the nature of customer queries and identify common pain points has enabled them to continuously improve their service. The introduction of video consultations has provided a more personalized, empathetic service, easing customer anxiety during challenging times. Overall, the seamless omnichannel service has become an instant hit with Instantprint’s customers, and the organization is ready to take on any future challenges without impacting the customer experience.

98% SLA Attainment

20% Efficiency Increase

72 Net Promoter Score