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Jupiter Shop Channel Enhances IT Operations and Customer Engagement with Splunk
技术
- 分析与建模 - 实时分析
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 电子商务
- 零售
适用功能
- 产品研发
- 销售与市场营销
用例
- 行为与情绪追踪
- 泄漏与洪水监测
服务
- 软件设计与工程服务
- 系统集成
挑战
为了执行其跨电视和电子商务统一购物的全渠道战略，JSC 需要一个平台来将数据转换为可操作的见解，同时简化工作流程、促进部门间协作并提高客户参与度。
- 由于运营孤岛和分散的数据源，数据监控效率低下且缺乏业务可见性
- 耗时的手动故障调查
- 没有实时可操作的见解，限制应用程序开发和客户参与
客户
木星商店频道 (JSC)
关于客户
日本第一个电视购物网络Jupiter Shop Channel (JSC)播放向家庭购物者销售生活用品的直播节目。
解决方案
简化的 IT 运营改进了业务战略
借助 Splunk 作为其 IT 基础架构的核心，JSC 现在可以获得统一的数据视图，并全面了解运营情况。
从数小时的调查到数分钟的监控
Splunk 在减轻 IT 运营负担方面发挥着关键作用。 Splunk 使 JSC 超越了被动调查，转变为具有统一监控体验的主动分析。
扩大对整个企业数据的访问
借助 Splunk，JSC 现在可以在正确的时间向正确的人提供可行的见解。即使是非技术用户也可以获得整个操作的实时可见性，以便更好、更快地做出决策
运营影响
数量效益
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