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Splunk > 实例探究 > 借助数据驱动的洞察力简化 IT 运营
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Jupiter Shop Channel Enhances IT Operations and Customer Engagement with Splunk

 Jupiter Shop Channel Enhances IT Operations and Customer Engagement with Splunk - IoT ONE Case Study
技术
  • 分析与建模 - 实时分析
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 电子商务
  • 零售
适用功能
  • 产品研发
  • 销售与市场营销
用例
  • 行为与情绪追踪
  • 泄漏与洪水监测
服务
  • 软件设计与工程服务
  • 系统集成
挑战

为了执行其跨电视和电子商务统一购物的全渠道战略,JSC 需要一个平台来将数据转换为可操作的见解,同时简化工作流程、促进部门间协作并提高客户参与度。

  1. 由于运营孤岛和分散的数据源,数据监控效率低下且缺乏业务可见性
  2. 耗时的手动故障调查
  3. 没有实时可操作的见解,限制应用程序开发和客户参与
客户

木星商店频道 (JSC)

关于客户

日本第一个电视购物网络Jupiter Shop Channel (JSC)播放向家庭购物者销售生活用品的直播节目。

解决方案

简化的 IT 运营改进了业务战略

借助 Splunk 作为其 IT 基础架构的核心,JSC 现在可以获得统一的数据视图,并全面了解运营情况。

从数小时的调查到数分钟的监控

Splunk 在减轻 IT 运营负担方面发挥着关键作用。 Splunk 使 JSC 超越了被动调查,转变为具有统一监控体验的主动分析。

扩大对整个企业数据的访问

借助 Splunk,JSC 现在可以在正确的时间向正确的人提供可行的见解。即使是非技术用户也可以获得整个操作的实时可见性,以便更好、更快地做出决策

运营影响
  • With the deployment of Splunk, JSC has streamlined its IT operations and enhanced its decision-making process. The platform has helped the company to break down operational silos and gain a complete view of the organization’s data. The IT team can now provide visibility into abnormalities and easily display alert statistics with rich visualizations, allowing JSC to identify the source of the problem and take preventive measures before the system fails. Even non-technical users can get real-time visibility across the operations for better and faster decisions. The company has also improved the quality of application development and is now delivering actionable insights to the right people at the right time. Splunk has not only fulfilled JSC’s omni-channel selling mission but also paved the road to a data-driven future.
数量效益
  • Integrated log data from scattered sources onto a single platform for a holistic view across organizational silos
  • Replaced a labor-intensive investigation process with automatic monitoring that is five times faster
  • Accelerated decision-making with data-driven analytics

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