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Twilio > 实例探究 > JustCall:利用 Twilio 的解决方案彻底改变远程呼叫中心
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Justcall’s Remote Call Centre: A Game Changer in Digital Transformation

技术
  • 基础设施即服务 (IaaS) - 云计算
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 零售
  • 电信
适用功能
  • 质量保证
  • 销售与市场营销
用例
  • 语音识别
  • 资产跟踪
服务
  • 云规划/设计/实施服务
  • 测试与认证
挑战
多年来,公司一直在规划数字化转型。当全球大流行来袭时,由于公司被迫为了每个人的健康和安全而支持远程劳动力,因此加速了多年的准备工作。
关于客户
JustCall 服务于零售、教育、云计算和金融等各个行业的企业。他们为小型公司提供服务,并在全球范围内开展业务,在新德里、印度、菲律宾、保加利亚和美国设有业务。
解决方案
JustCall 使用 Twilio 的可编程语音和可编程 SMS 解决方案为 40 多个国家/地区的 2000 多家客户提供云电话系统和工作流程自动化平台。它们提供本地号码功能,允许企业在其运营的每个国家/地区建立本地业务。其基于云的多设备电话系统使销售和支持团队能够拨打大量外线电话。
运营影响
  • JustCall's use of Twilio's solutions has set them apart from other players in the market. The deep integration of their platform improves a remote call center's workflow, enhances the sales teams' user experience, and can ultimately impact businesses' bottom line. They have built many call center features around Twilio’s solutions to enhance the end-user experience for their customers. Looking to the future, they are exploring how to improve their customers’ overall user experience by enhancing the quality of the voice call using Twilio Edge Locations and leveraging data from remote center interactions to provide real-time information to call center agents. This could create a new revenue stream and JustCall hopes to offer this by the end of this year.
数量效益
  • JustCall has grown 1367% in just three years, ranking fifth on Deloitte Technology’s Fast 50 India list in 2019.
  • They serve more than 2000 customers in over 40 countries.
  • JustCall’s remote call center platform makes roughly 1.5 million calls a month.

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