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Dynatrace > 实例探究 > Kroger 的数字化转型:利用 Dynatrace 简化复杂性并加速创新
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Kroger's Digital Transformation: Leveraging Dynatrace for Enhanced IT Operations

技术
  • 基础设施即服务 (IaaS) - 混合云
  • 传感器 - 温度传感器
适用行业
  • 水泥
  • 零售
适用功能
  • 维护
  • 产品研发
用例
  • 施工管理
  • 基础设施检查
服务
  • 云规划/设计/实施服务
挑战
克罗格经历了数字化转型,形成了难以监控和管理的复杂混合多云环境。监控团队需要更高的可观察性和解决问题的通用语言。
关于客户
Kroger是美国最大的连锁超市,拥有近2,800家商店。它每天为 900 万客户提供服务,2019 年收入为 1,212 亿美元。
解决方案
Kroger 选择 Dynatrace 来实现自动和智能的可观测性。 Dynatrace 的人工智能和自动化功能提供全栈可观察性、精确答案和代码级洞察。它消除了盲点,实现了跨团队协作,并提供了按业务影响优先考虑的人工智能驱动的见解。
运营影响
  • The adoption of Dynatrace has led to significant operational improvements at Kroger. The single source of truth for all of Kroger's digital performance data ensures that its infrastructure, application, and database teams are all speaking the same language and can collaborate more effectively. Teams are also able to self-serve the data and insights they need to understand how digital services can be optimized to create better customer experiences, enabling them to operate more effectively. Furthermore, the AI-powered insights from Dynatrace have reduced the need for war room calls and allowed IT teams and developers to spend less time troubleshooting and more time innovating. Teams are also no longer held back by the need to figure out how to monitor a new application or service before it goes live; Dynatrace automatically discovers and instruments it.
数量效益
  • Reduced the number of support tickets generated following the launch of a new application from 700 to just 7 per week, in the space of a single month.
  • Dynatrace's AI and automation capabilities can process billions of dependencies in real-time.
  • Kroger's digital transformation has led to the creation of a hybrid, multicloud environment, incorporating Microsoft Azure, Google Cloud Platform, and on-premises infrastructure.

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