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Freshworks > 实例探究 > L'Osteria 通过 Freshservice 实现 100% 的客户满意度
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L’Osteria's Journey to 100% Customer Satisfaction with Freshservice

技术
  • 网络与连接 - WiFi
适用行业
  • 运输
适用功能
  • 物流运输
  • 维护
用例
  • 最后一英里交付
  • 时间敏感网络
服务
  • 系统集成
挑战
L'Osteria 使用过时的遗留系统来管理其 IT 服务交付。有限的能力、繁琐的持续维护和支持以及糟糕的用户体验阻碍了 L'Osteria 的发展。
关于客户
L'Osteria 是一家连锁餐厅,在 8 个欧洲国家拥有 120 多家餐厅。他们以其正宗的意大利美食、独特的氛围和一流的热情好客而闻名。
解决方案
L'Osteria 与 Freshservice 合作,实现 IT 运营现代化并规模化。 Freshservice 提供了一个可扩展、灵活且易于实施和使用的云系统。
运营影响
  • The implementation of Freshservice transformed L’Osteria's IT operations, leading to a significant improvement in efficiency and customer satisfaction. The self-service portal empowered users to resolve their issues independently, reducing the workload on the IT team. The robust knowledge base ensured consistent service delivery across all restaurants. The service catalogue streamlined the process of requesting IT services, while the graphical workflow editor simplified the approval and workflow process. These changes not only improved the efficiency of the IT team but also enhanced the overall user experience. L’Osteria was able to realize its vision of providing world-class service, thanks to Freshservice’s powerful ticketing system and fast-track solution articles.

数量效益
  • Achieved a 100% Customer Satisfaction (CSAT) score

  • Significant reduction in the number of incoming tickets

  • Improved ticket resolution time

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