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Large Fashion Retailer Turns to NETSCOUT to Reduce Application Slowdowns and Improve Customer Experience
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 零售
适用功能
- 商业运营
- 销售与市场营销
用例
- 零售店自动化
- 供应链可见性(SCV)
服务
- 云规划/设计/实施服务
- 系统集成
挑战
这家大型时装零售商的关键应用程序(例如语音服务和公司的销售点 (POS) 收银机应用程序)经常出现速度减慢和性能问题。由于没有真正的网络监控工具,IT 部门只有在最终用户抱怨他们在访问公司资源时遇到的挑战后才意识到服务质量下降和中断。因此,IT 部门未能满足公司商店网络的服务水平预期 (SLA)。简而言之,员工生产力受到影响,商店收入也可能受到影响。IT 部门需要找到一种方法来解决这些问题,并在 WAN 边缘和商店中获得可视性,以便在问题影响业务之前主动发现问题。
关于客户
客户是一家大型时装零售商,经营近一个世纪,在美国经营着数百家门店。该公司在时尚和服务方面赢得了业界的声誉,为购物者提供引人注目的服装、化妆品和家居用品,并提供卓越的客户服务。这家零售商在门店和运营中心拥有数万名员工,其首要任务之一是提供最佳的客户体验,无论是在门店、网上还是通过电话。
解决方案
为了解决其运营中心和地理分布各异的商店位置的应用程序性能问题,这家大型零售商向 NETSCOUT® 求助。nGeniusONE 服务保障平台的实施提供了对主数据中心和备份数据中心所有网络流量的迫切需要的可视性。InfiniStreamNG 设备补充了基于 vSCOUT 软件的仪器,以扩展对零售商虚拟化环境的可视性。NETSCOUT 提供了一个统一的解决方案,用于在单一平台上监控网络、应用程序和统一通信 (UC)。IT 在 nGeniusONE 中开发了自定义仪表板,以获得对所有商店位置性能的至关重要的概览视图,并快速深入了解应用程序和网络性能。通过将 InfiniStreamNG 设备放置在公司的主数据中心和备份数据中心,IT 开发了对关键应用程序(如 VoIP、Office 365、Citrix 及其收银机软件)的服务级别可视性。IT 通过在虚拟化环境中部署 vSCOUT 软件来扩展这种可视性,以便于查看关键虚拟化应用程序的东西向流量。
运营影响
数量效益
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