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Leveraging CallRail for Enhanced Community Impact: A Case Study on Washoe County School District
技术
- 分析与建模 - 实时分析
- 机器人 - 轮式机器人
适用行业
- 城市与自治市
- 电信
用例
- 实时定位系统 (RTLS)
- 资产跟踪
挑战
在实施 CallRail 之前，瓦肖县学区的家庭资源中心没有跟踪来电的系统。他们依靠纸质记录来电者信息，这使得分析通话量和确定客户最紧迫的需求变得困难。
关于客户
该客户是瓦肖县学区，运营着五个家庭资源中心，为内华达州里诺市 116 个学区的儿童及其家庭提供基本需求和支持。这些中心旨在为家庭提供必要的资源并改善他们的整体福祉。
解决方案
CallRail 提供了呼叫跟踪系统，使家庭资源中心能够跟踪来电并定制呼叫流程。他们能够根据呼叫者的需求将呼叫者路由到最近的位置，并轻松跟踪他们询问的服务。 Lead Center移动应用程序还允许团队通过短信与客户沟通，使其更加方便和高效。
运营影响
数量效益
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