Leveraging IoT for Knowledge Management: A Case Study of New Media Retailer

技术

网络与连接 - 5G
传感器 - 温度传感器

适用行业

建筑物
电子商务

适用功能

质量保证
销售与市场营销

用例

库存管理
时间敏感网络

服务

系统集成
培训

挑战

New Media Retailer 是一家在线解决方案公司，正在努力应对数字技术行业的快节奏本质。该公司一直在努力让员工了解最新的趋势和发展。记录业务流程并以印刷形式分发给员工的传统方法被证明是无效的，因为信息将在一周内变得过时。此外，办公室员工和远程员工之间存在巨大的知识差距，后者无法获取某些信息。随着公司远程员工数量的增长，这些挑战变得更加严重，因此需要一种解决方案来确保有效的沟通和知识分发。

关于客户

新媒体零售商是一家为中小企业提供在线解决方案的公司。该公司提供一系列服务，包括在线营销促销工具、本地搜索引擎优化 (SEO)、网站管理、社交媒体、电子邮件营销和电子商务商店管理。 New Media Retailer 在在线商业环境中拥有超过 10 年的经验，通过处理在线营销活动帮助企业专注于核心运营。该公司拥有 25 名员工。

解决方案

为了应对这些挑战，新媒体零售商采用了 SweetProcess，一种工作流程管理软件解决方案。该工具允许公司在云中记录其流程，从而简化了文档流程。系统会通知他们有关更新的信息，使他们能够轻松更新文件，而不必从头开始。 SweetProcess 还通过提供集中式数据库促进有效的沟通和知识分发。这确保了所有员工，无论身在何处，都可以访问相同的信息。此外，SweetProcess 通过提供持续复制良好绩效的框架，帮助该公司确保质量保证。最后，该工具通过为员工提供包含其任务所需所有信息的参考文档来增强员工的能力。

运营影响

The adoption of SweetProcess brought about significant operational improvements for New Media Retailer. The company was able to streamline its documentation process, ensuring that all employees had access to the most recent and relevant information. This not only improved communication within the company but also eliminated the knowledge gap between in-office and remote employees. The tool also facilitated quality assurance by providing a framework for consistent performance. Furthermore, by providing employees with a reference document, the company empowered them to perform their tasks more efficiently and independently. This freed up time for the company to focus on its core goal of helping small businesses succeed. With their business processes in great shape, New Media Retailer was able to expand its operations, launching a digital ads division, Socom Media, and adopting SweetProcess in this new venture.

数量效益

The company was able to keep its documentation up-to-date and relevant, eliminating the need to start from scratch every week.
The knowledge gap between in-office and remote employees was effectively bridged.
The company was able to replicate good performance consistently, ensuring quality assurance.