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Liberty Place, Toronto: A Millennial Condo Community
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用功能
- 商业运营
- 设施管理
用例
- 楼宇自动化与控制
- 建筑能源管理
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
挑战
As a board member of Liberty Place, Shirley wanted to help create a condo community that would be very open, organized and offer greater convenience. As it stood, Liberty Place was not set up to achieve this. Major challenges included: Communication – was difficult, irregular and had to be delivered manually to residents’ doors. Visitor Parking – was being exploited by residents as there was no solid monitoring in place. Deliveries – were hard to process and track, taking up valuable concierge time. All the while, Shirley was constantly being alerted to complaints from residents asking questions like “why can’t we do this ourselves” and “why isn’t there an online system in place?” The archaic processes that were originally in place quickly became pain points for residents and the board alike. In order to provide the residents of Liberty Place with the level of convenience expected, Shirley and the board looked for a solution. The solution needed to have the functionality to solve current challenges yet add a greater level of convenience to all stakeholders.
关于客户
Shirley is the Treasurer of the Board of Directors at Liberty Place, Toronto. She is one of the original board members and has played a pivotal role in many projects since joining in 2014. In her role as Treasurer, Shirley handles all of the financials for the corporation and is actively involved with initiatives to help create a better community. Shirley believes in providing residents with a convenient, functional and harmonious condo community. Liberty Place is located in downtown Toronto, Canada, and is nestled within one of the most vibrant neighbourhoods of Toronto’s west end, Liberty Village. Registered in 2014, Liberty Place is home to 466 units. With its trendy surroundings and modern design, Liberty Place is largely home to young professionals and millennials. Many of the residents lead busy lifestyles so convenience is important. Residents are tech savvy and rely largely on the conveniences of the digital age. It is important for them to be constantly connected.
解决方案
Having researched many solutions, Condo Control (CC) was selected, with assistance from property management and the rest of the board. Functionality, support and price were all large factors in the decision-making process. Shirley and other decision makers, were confident CC could deliver on those aspects. CC has helped Liberty Place address their major challenges: Announcements - Being able to communicate with residents effectively and efficiently is crucial. The young professionals who predominantly reside at Liberty Place are accustomed to having up to date information at their fingertips at all times. By rolling out the “Announcements” feature, mass communication can now be sent to residents via email instantaneously. Visitor Parking - It was brought to the attention of Shirley and the board that many residents were exploiting visitor parking. A more structured approach was required to make visitor parking fair for all. By implementing CC’s visitor parking module, Liberty Place is able to track and monitor all visitor parking online, holding residents to the rules. Package Tracking - Online shopping is extremely popular with young professionals, so the concierge was being inundated by a high volume of parcel deliveries. The concierge needed a more streamlined system to process and track deliveries as it was taking up too much of their time. By utilizing CC’s package tracking feature the concierge staff are now able to log and track all deliveries online much more efficiently. Since all deliveries are tracked, searching for a resident’s package can be done by looking up their name or unit number. Packages are then released with a signature for added security. Concierge staff also use this feature to send notifications to residents regarding their deliveries.
运营影响
数量效益
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