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Liverpool City Council Streamlines Processes with Nintex Promapp
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 城市与自治市
- 回收与废物管理
适用功能
- 质量保证
用例
- 人员跟踪与监控
- 智慧城市运营
服务
- 测试与认证
- 培训
挑战
利物浦市议会是澳大利亚发展最快的地区之一，正在为与新西悉尼国际机场相关的重大新开发项目做准备。该委员会需要改进其内部流程，以更好地支持这种增长。该委员会为该地区的居民和企业提供一系列服务，拥有 800 多名员工，负责管理从废物和回收设施到公园、图书馆和儿童保育中心的一切事务。随着该地区的发展，理事会提供的支持也在不断增加，导致所有部门和地点的工作人员遵循的内部流程数量增加。其中许多流程没有得到完整记录，重要的细节只存在于员工的头脑中，如果某些人离开，就会导致知识丢失的风险。
关于客户
利物浦市议会成立于 1810 年，是澳大利亚最古老的城市定居点之一。直到 20 世纪 50 年代，它还是一个支持周围农田的卫星城镇。然而，在接下来的几十年里，悉尼的城市扩张导致它成为城市的远郊。该委员会为该地区的居民和企业提供广泛的服务，拥有 800 多名员工，负责管理从废物和回收设施到公园、图书馆和儿童保育中心的一切事务。近年来，随着该领域的发展，理事会提供的支持也在不断增加，导致所有部门和地点的工作人员遵循的内部流程数量增加。
解决方案
作为新南威尔士州政府简化地方议会运作举措的一部分，该议会于 2014 年开始使用 Nintex Promapp。该平台用于评估 560 多个流程，其中 300 多个流程正在接受审查、记录和认证。当新的西悉尼国际机场计划获得批准时，我们再次努力确保以最合适的方式使用 Nintex Promapp 来支持流程审查计划。成立了一个跨职能改进团队，为平台的运行提供指导和帮助，作为实施新质量管理体系的一部分。这样做的目的是强调那些对组织来说风险最大的流程，并确保它们得到适当的审查和管理。
运营影响
数量效益
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