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Major Food Deliverer Optimizes Online Customer Experience with Imperva WAF
技术
- 平台即服务 (PaaS) - 应用开发平台
- 机器人 - 轮式机器人
适用行业
- 电信
- 运输
适用功能
- 物流运输
用例
- 最后一英里交付
- 交通监控
服务
- 云规划/设计/实施服务
挑战
这家总部位于欧洲的公司是欧洲大陆最大的预制食品配送连锁店之一,在 2014 年面临着重大挑战。该公司网站上的网络攻击的频率和严重程度不断增加,导致客户投诉,并可能损害公司的声誉和声誉。市场地位。该公司需要一种解决方案来阻止对客户订购体验产生负面影响的有害流量,同时确保合法的电子商务流量继续到达网站。挑战不仅在于保护公司的数字资产,还在于保持无缝、高效的客户体验。疫情期间,随着送餐订单的增加和网络攻击的同时激增,这种情况进一步恶化。
关于客户
该客户是一家欧洲公司,成立于 20 世纪 80 年代中期,目前是欧洲大陆最大的预制食品配送连锁店之一。该公司旗下拥有多个知名品牌,在数十个国家拥有数万名员工。它被广泛认为是预制食品配送领域的专家品牌,从基于数字媒体的纯配送模式开始,没有任何“步入式”或“堂食”选项。该公司的业务模式严重依赖其网站和移动应用程序来处理客户订单,因此保持无缝和安全的客户体验至关重要。
解决方案
为了减轻网络攻击并推动其数字化转型,该公司选择了 Imperva Web 应用程序防火墙 (WAF) 作为基石技术。 Imperva Cloud WAF 使该公司能够阻止有害流量并为其客户创造无缝的订购体验。该公司还与位于西班牙的 Imperva 金牌合作伙伴解决方案提供商 Evolutio 合作,管理其 WAF 并确保其电子商务平台持续保持最佳性能。随着公司业务和技术的发展,Evolutio 直接与 Imperva 合作,应对意想不到的挑战。该解决方案旨在随着业务的扩展而扩展,在企业级使用 Cloud WAF 附带的每个模块,包括高级机器人防护和高级分析。该公司还强调了高级机器人防护模块对于保护移动应用程序的重要性,因为对移动平台的攻击变得越来越频繁和复杂。
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