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TIBCO Software > 实例探究 > Marks and Spencer Empowers Business Analysts with Spotfire
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Marks and Spencer Empowers Business Analysts with Spotfire

技术
  • 分析与建模 - 预测分析
  • 应用基础设施与中间件 - 数据可视化
适用行业
  • 零售
适用功能
  • 商业运营
  • 销售与市场营销
服务
  • 软件设计与工程服务
  • 系统集成
挑战
Retail giant Marks and Spencer wanted to empower its business analysts to learn more about the business and use that knowledge for better decision-making. They aimed to improve the productivity of the organization, particularly focusing on IT. This included optimizing the number of people working on projects and improving the speed at which solutions could be delivered. M&S started looking for a solution that would supply self-service data access and empower employees to confidently use data to answer key business questions without IT support.
关于客户
Marks and Spencer (M&S) is a major British multinational retailer headquartered in London, England. It specializes in selling clothing, home products, and food products, many of which are under its own label. M&S is known for its high-quality products and has a significant presence in the UK retail market. The company has been focusing on digital transformation to enhance its business operations and customer experience. With a large workforce and numerous stores, M&S aims to leverage data and analytics to drive better decision-making and improve overall productivity.
解决方案
As the search for the right analytics tool ensued, several requirements surfaced, and it soon became clear that TIBCO Spotfire was the right choice. M&S wanted its analysts to mashup data sources—data warehouses, Hadoop databases, spreadsheets—without needing IT assistance. The solution also had to be easy to support, needing low headcount and overhead. Agility was also important, as M&S needed to understand the current situation and quickly share analyses. Data visualization was crucial because it helps people understand the information without needing to interpret it. Spotfire enabled this by allowing users to create data visualizations, publish them, and ensure they are automatically refreshed and always available for decision-making.
运营影响
  • Self-service data access has changed the relationship between business and IT, empowering analysts and reducing IT involvement.
  • M&S has brought data into the heart of every business decision, enabling real-time decision-making during meetings.
  • The key benefit from an IT perspective is increased productivity, with fewer people needed to run the function and faster data provision.
数量效益
  • IT resource and time commitment to support business analysis has decreased by 5x.
  • The time needed to forecast clothing inventory has reduced from 10 weeks to 2 weeks, gaining 16 weeks of valuable FTE time.
  • Spotfire started with 10 users at M&S and has grown to almost 200 users.

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