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Merieux NutriSciences Implements Intellect QMS for Improved Quality Management
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 食品与饮料
适用功能
- 质量保证
服务
- 系统集成
挑战
Merieux NutraSciences, a global food testing company, was struggling with its paper-based system. The manual updating of documents was time-consuming and inefficient, taking up about 5,600 hours a year in the North American Network alone. The company also had a four-step training process that was difficult to manage and track. Furthermore, the paper system made it hard to collect data for end-of-month reports, and different labs had different versions of customer methods. Reports were only shared locally, not globally, making it difficult to audit the company. Preparing for audits was a laborious process that took many hours, days, and sometimes weekends.
关于客户
Mérieux NutriSciences is a global company dedicated to helping companies worldwide find practical solutions to today’s food safety, quality, and nutrition challenges throughout the supply chain. They have been in the business for 50 years and are recognized for working with many well-known food and beverage companies. Merieux NutriSciences operates in 22 countries, runs about 100 accredited laboratories worldwide, and employs about 7,000 staff.
解决方案
After considering several options, Merieux NutriSciences chose to implement Intellect QMS. Intellect upgraded their training system to meet all of Merieux NutriSciences’ requirements, saving them time, money, and office space. The company now had all important documentation in one common place and training management became an automated, simpler process. Intellect also developed a custom application for Mérieux NutriSciences, integrating with global CRM software for customer complaints. This allowed customers to submit their information directly into the CRM software. The Intellect solution was translated into 12 languages and is used in every laboratory in the company.
运营影响
数量效益
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