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Multinational Hotels Company Enables Google Apps While Ensuring PCI Compliance with Google Apps and Netskope
技术
- 应用基础设施与中间件 - API 集成与管理
- 网络安全和隐私 - 云安全
适用功能
- 商业运营
用例
- 监管合规监控
- 远程协作
服务
- 云规划/设计/实施服务
- 网络安全服务
挑战
这家跨国酒店集团是 Google Apps 的长期客户，它接受了内部安全审计。审计指出，云是一个可见性很低的领域，尤其是在 PCI 方面。该公司的客户支持运营和公司员工经常与消费者和商务客人互动，并在这些对话中获取客户信息，例如信用卡和其他个人身份信息或敏感信息。此外，公司员工可以访问大量有价值的内容，例如预订信息、客户名单、合作伙伴合同、公司计划、并购文件、非公开财务信息等。该组织需要发现这些内容在哪里，了解它们是什么，并确保对其采取适当的保护措施。
关于客户
该客户是一家跨国酒店集团，在全球 100 个国家/地区拥有近 5,000 家酒店。该公司拥有超过 100,000 名员工，广泛使用 Google Apps，员工尤其使用 Google Drive、Docs 和 Sheets。该公司拥有一千多个云应用，用于实现从客户关系管理到营销、供应链和电子商务等一系列用例，但大多数云使用和数据移动都在 Google Apps 中。该公司的客户支持运营和公司员工经常与消费者和商务客人互动，在这些对话中获取客户信息，例如信用卡和其他可识别个人身份或敏感的信息。
解决方案
该公司使用 Netskope for Google Apps 自动发现公司批准的 Google Drive 中的内容，该云端硬盘存放了公司在任何 Google App 中创建或上传的所有内容。他们使用 Netskope 策略向导开发了一些自定义 DLP 配置文件，包括“PCI”、“PII”和“机密”，并发现了数以万计的内容违规行为。在发现上述配置文件中的敏感内容后，客户能够深入了解内容所有者，并了解内容的共享状态，包括在公司外部共享的敏感数据百分比以及公司外部有多少人仍有权访问。他们还能够限制访问以及下载多个文档以供法律部门日后审查。他们还使用 Netskope 通知内容所有者他们已采取的行动，以实现流程和政策透明度。
运营影响
数量效益
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