NESTLÉ USES WIN-911 PRO MOBILE ALERTS FOR REFRIGERATION ALARMS RESULTING IN LESS

技术

功能应用 - 远程监控系统
基础设施即服务 (IaaS) - 其他
传感器 - 温度传感器

适用行业

食品与饮料

适用功能

商业运营

用例

机器状态监测

挑战

雀巢需要尽量减少冰淇淋冷冻设施的停机时间。在安装 WIN-911 之前，场外技术人员最多需要一个小时来响应可能对健康造成危害的警报。

客户

雀巢

关于客户

雀巢是食品加工、营养、健康和保健行业的巨头。

解决方案

雀巢正在寻求一种简单的移动警报解决方案，以帮助缩短警报触发与制冷技术人员响应时间之间的时间。在安装 WIN-911 之前，场外技术人员最多需要一个小时来响应警报。自安装 WIN-911 Pro 以来，他们的响应时间已显着减少到不到十分钟，生产停机时间几乎被消除。

收集的数据

Alarms For Automated Applications, Downtime, Equipment Status, Fault Detection, Temperature

运营影响

[Efficiency Improvement - Production Uptime]
MOBILE ALERTS DECREASE TECH RESPONSE TIME AND MINIMIZE DOWNTIME The primary refrigeration system at Nestlé is monitored by a local programmable logic controller (PLC) that controls a general alarm and several minor alarm triggers. Temperature alarms measure the temperature output of multiple interconnected systems at various stages of production. Each of these systems—including the spiral freezer, hardening tunnels, and storage areas for raw ingredients and finished products—require their own specific temperature settings. The facility’s ammonia refrigeration system is also monitored for temperature and ammonia levels to prevent critical failures, such as a malfunctioning compressor. Before WIN-911 Pro, an alarm triggered at the ice cream freezing facility required manual acknowledgement at the onsite HMI console. No mobile communication options were in place. If a technician was busy in another part of the plant, or somewhere offsite, they would need to return to the console to acknowledge and address the alarm. This process typically could take up to an hour. All alarms received the same notification, which meant technicians would have to go through and individually assess the alarms at the console. They were unable to sort them by severity, cause, or location, which created the risk of catastrophic product loss by way of unnoticed or unacknowledged failures. Promptly informing refrigeration technicians of an alarm was a big challenge. Some alarms are capable of shutting down the spiral freezers, hardening tunnels, or other equipment, so immediate response was crucial. In the worst-case scenario, an unacknowledged issue could cause the engine room to shut down, forcing the production line to halt. This would cause product loss of raw ingredients such as cream and egg yolks, variegates and particulates (the fudge swirls, chocolate chips, and other morsels that make Nestlé ice cream so delicious). With WIN-911 Pro successfully installed, refrigeration techs can now receive notice of an alarm as soon as it is triggered, even when they are offsite. WIN-911 Pro is able to send alarm notifications via any mobile device, making it faster and easier to get in touch with the right personnel whenever an alarm is set off.
[Efficiency Improvement - Operation]
OPERATE AUTOMATED FOOD PROCESSING PLANTS WITH CONFIDENCE Installing WIN-911 was easy. Alarm tags were quickly imported and no major changes to the structure of the system were required. The alarms did not need to be reprogrammed or altered and their triggers remained the same. WIN-911 Pro did allow Nestlé to design a notification workflow; their alarms are now tailored for a more efficient notification process that sends immediate notice to the right refrigeration techs on duty. By using the same alarm structure and taking advantage of the mobile alert capabilities of WIN-911 Pro, the Nestlé ice cream freezing facility streamlined their operations, minimized downtime, and dramatically decreased technician response time to problem conditions. WIN-911’s flexibility and easy integration have encouraged the company to consider applying WIN-911 in other areas of the facility, such as maintenance and conveyor systems.