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OTE - Achieving Customer Experience and SLA Excellence for Enterprise Customers with Service Management
适用行业
- 电信
挑战
OTE 寻求实施新的实践，以实现更可靠、更优质的服务，并确保始终如一的出色客户体验。
客户
OTE（希腊电信组织）
关于客户
OTE（希腊电信组织）是希腊现有的电信提供商，也是东南欧领先的服务提供商之一。
解决方案
Telcordia 为 OTE 提供了 Telcordia® Service Director，这是一种商业现货 (COTS) 软件产品，可全面支持 SQM、服务水平协议 (SLA) 管理和客户体验管理 (CEM)。
运营影响
相关案例.
Case Study
Vodafone Hosted On AWS
Vodafone found that traffic for the applications peak during the four-month period when the international cricket season is at its height in Australia. During the 2011/2012 cricket season, 700,000 consumers downloaded the Cricket Live Australia application. Vodafone needed to be able to meet customer demand, but didn’t want to invest in additional resources that would be underutilized during cricket’s off-season.
Case Study
SKT, Construction of Smart Office Environment
SK T-Tower is the headquarters of SK Telecom. Inside the building, different types of mobile devices, such as laptops, smartphones and tablets, are in use, and with the increase in WLAN traffic and the use of quality multimedia data, the volume of wireless data sees an explosive growth. Users want limitless Internet access in various places in addition to designated areas.
