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Text > 实例探究 > Pioneer Millworks 如何通过 LiveChat 集成提高销售额
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Pioneer Millworks Boosts Opportunity Value by 16% with LiveChat Integration

技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
  • 零售
  • 电信
适用功能
  • 采购
  • 销售与市场营销
用例
  • 实时定位系统 (RTLS)
  • 资产跟踪
服务
  • 系统集成
挑战
Pioneer Millworks 需要一个更强大的聊天系统,该系统可以与其 CRM 集成,并帮助客户在其网站上查找产品和订购样品。
关于客户
Pioneer Millworks 是一家制造公司,在纽约和俄勒冈州的员工自有工厂生产地板、镶板、壁板和装饰方面拥有 30 多年的经验。他们的目标是在较短的交货时间内提供优质的再生和可持续的木制品。
解决方案
Pioneer Millworks 实施了 LiveChat,这使得他们的客户服务团队能够更好地融入销售流程,并提供与 Salesforce 和 Shopify 的无缝集成。
运营影响
  • The integration of LiveChat into Pioneer Millworks' operations resulted in a more efficient and effective sales process. The customer service team was able to be more integrated into the sales process, making the handoff smoother. The integration with Shopify and Salesforce allowed the team to quickly understand the customer they were chatting with, reducing the need for upfront questions that could slow down the conversation. The proactive use of automated greetings engaged customers in conversation and encouraged them to ask for a sample faster. The company also saw an increase in calls and emails, which they considered a positive outcome as it indicated quicker engagement with customers. Despite not using the highest plan, the LiveChat support team was always available for assistance, further enhancing the operational efficiency of Pioneer Millworks.
数量效益
  • 16% increase in the average opportunity value
  • 5% growth in online samples transaction rate
  • Increased number of calls and emails due to quicker customer engagement

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