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Process Redesign in Cloud-Based Software Company Saves $2M
技术
- 传感器 - 流量计
- 传感器 - 液体检测传感器
用例
- 增强现实
- 混合现实
挑战
该公司努力实现所需的效率和规模，以支持其在南美和中欧的设施的应付账款 (AP) 和应收账款 (AR) 功能的持续增长。根据其历史记录，以前的 IT 服务提供商的收集数据始终处于 60% 的低位范围内。
结果，该公司被迫寻求其他选择，以改善现金流并减少未偿应收账款的账龄以及跨地区的标准化。
该公司联系了 Cognizant——他们久经考验的七年战略合作伙伴——帮助他们实现 70% 的收款目标。
客户
未披露
关于客户
领先的基于云的软件公司
解决方案
作为第一步，Cognizant 对账龄应收账款报告进行了审计，并对基线进行了详细分析。他们通过为收款和计费代理建立标准操作程序 (SOP) 重新设计了端到端的 AR 流程。这有助于代理人确定他们的目标并实现可衡量的目标，从而提高效率和成果。
他们发现 30% 的客户在提醒电话后付款，因此我们的代理商在到期日后立即致电并实现了更快的付款。经验丰富的 Cognizant 团队与代理商密切合作，以了解和应对他们的挑战。
Cognizant 还精简了公司的运营和呼叫中心，以减少语言障碍和服务中断，并获得高技能资源。
运营影响
数量效益
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