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实例探究 > Radio Data Comms Leverages Cisco Jasper Control Center for Global Expansion and Efficiency

Radio Data Comms Leverages Cisco Jasper Control Center for Global Expansion and Efficiency

技术

平台即服务 (PaaS) - 连接平台
应用基础设施与中间件 - API 集成与管理
分析与建模 - 实时分析

适用行业

安全与公共安全
电信

适用功能

现场服务
商业运营

用例

远程资产管理
预测性维护
车队管理
实时定位系统 (RTLS)

服务

系统集成
软件设计与工程服务
云规划/设计/实施服务

挑战

Radio Data Comms faced significant challenges with manual processes and lack of visibility into data usage. Device activation required unnecessary phone calls and emails, taking at least 24 hours, and billing irregularities took several days to manually investigate. As the company grew to around 20,000 connected devices, these manual administrative tasks became increasingly burdensome, resulting in costly overheads. The company needed a solution to automate these processes and improve efficiency.

关于客户

Established in 1999, Radio Data Comms is a leading provider of advanced alarm communications technology solutions headquartered in Sydney, Australia. The company manufactures security alarm hardware and software for the security monitoring industry and manages a mobile network to enable wireless IP communications from protected premises into monitoring centers. Its flagship product, Permaconn, operates over 2G, 3G, 4G, and IP networks through multiple mobile network operators and is an internationally recognized brand. Permaconn is utilized in commercial, retail, and residential spaces in Australia, South Africa, New Zealand, and Papua New Guinea, with plans for further expansion.

解决方案

Radio Data Comms adopted Cisco Jasper Control Center, an automated IoT connectivity management platform, to address its challenges. The platform enabled rapid device activation, transparent and accurate billing, and real-time monitoring of usage. Automated rules were set to detect and resolve unusual device behavior, and remote SIM diagnostics helped with rapid resolution of connectivity issues. The integration of Control Center with Radio Data Comms' in-house built Atlas platform provided a dynamic user experience, empowering both the company and its customers. This automation facilitated the company's expansion into new markets and improved customer service.

运营影响

The adoption of Cisco Jasper Control Center drastically reduced manual processes across all areas of the business, eliminating unnecessary emails and phone calls.
The integration of the customer interface, Atlas, with Control Center enhanced the customer experience, providing complete transparency and making billing irregularities a thing of the past.
Automated connectivity management enabled rapid device activation, improving efficiency and customer satisfaction.

数量效益

Radio Data Comms now has 180,000 Permaconn devices supported on Control Center.
The company has quadrupled in size since adopting Cisco Jasper Control Center.
The platform provides seamless access to 58 mobile network operators and operator groups worldwide, managing IoT devices across more than 550 mobile networks globally.