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Resolving Government Agency Technology Performance Situations Faster with NETSCOUT
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用行业
- 城市与自治市
适用功能
- 物流运输
用例
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 培训
挑战
该民事政府机构在向地理广阔地区的居民提供服务时面临多项挑战。该机构的操作员在日常活动中严重依赖思科 IP 语音技术，任何延迟、回声或其他障碍都可能影响服务交付。该机构有 500 多个远程站点，IT 团队负责监控这些站点，所有这些站点都依赖于高质量的语音性能。这些远程位置的本地 IT 支持有限，这意味着整体 UC、应用程序和网络监控都依赖于集中式 IT 资源。该机构还在扩大 Microsoft Skype for Business 平台的部署以供企业使用，而对这种基于云的软件即服务 (SaaS) 的可见性需要 IT 团队当前工具集中没有的技术。
关于客户
本案例研究中的客户是一家承担国家责任的民事政府机构，在美国各地设有多个办事处。与任何大型公共机构（联邦、州、市、县或省）一样，其联网服务（无论是语音、视频还是业务数据应用程序）的高效运行和通信对于完成其使命至关重要。需要避免或迅速解决速度减慢和中断问题，以确保他们为其服务的公民和居民提供的服务的完整性和质量。
解决方案
该机构使用了 nGeniusONE 服务保障平台，该平台具有 UC 智能分析功能、带有 ASI 生成的智能数据的 InfiniStreamNG 设备、用于查看基于云的服务的 vSTREAM 虚拟设备以及用于高级 UC 监控、报告和故障排除专业知识的现场支持工程。IT 团队使用 ISNG 可视性来支持他们的 Office 365 Express 路由到基于云的 Skype for Business SaaS 平台。此外，vSTREAM 虚拟设备与 ISNG 技术一起部署，为基于云的平台带来 IT 可视性。UC 团队使用 nGeniusONE 情况分析来识别网络、语音和视频性能异常，自动建立性能基准，并在与这些基准有重大偏差时生成警报。
运营影响
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