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Revolutionizing IT Training and Documentation in Education: A Case Study on D300 School District
技术
- 自动化与控制 - 人机界面 (HMI)
适用行业
- 城市与自治市
- 教育
用例
- 时间敏感网络
- 虚拟培训
服务
- 培训
挑战
D300 是伊利诺伊州的一个公立学区，在对 3,000 名教职员工进行各种技术和工具培训方面面临着重大挑战。该学区拥有 27 所学校，为 20,000 名学生提供服务，有专门的 IT 部门负责这项任务。然而，构建培训和处理材料的过程是艰巨且耗时的。 IT 团队必须使用 Camtasia 和 WeVideo 等工具手动创建操作指南、截取屏幕截图并录制视频屏幕共享。这个过程不仅耗费大量人力，而且效率低下，每份指南的创建时间长达 30 分钟，有时甚至需要 1 或 2 小时进行额外审核。此外，他们的软件不断变化的性质意味着，当用户界面或流程发生变化时，创建这些指南所投入的大部分精力都会变得过时。
关于客户
D300 是位于芝加哥地区的一个公立学区。它由 27 所学校组成，为 20,000 名从学前班到 12 年级的学生提供服务。该学区设有专门的 IT 部门，负责帮助 3,000 名教职员工访问和使用各种技术和工具。 IT部门由三个核心团队组成： 学生信息专家，培训最终用户将所需信息输入学生信息系统；帮助台专家，为教职员工和学生使用的技术提供服务和支持；数字学习教练，协助教师将技术融入教学计划。
解决方案
D300 IT 团队转向 Scribe，这是一种革命性的解决方案，改变了他们的工作流程。 Scribe 使团队能够用以前所用时间的一小部分来创建全面的操作指南。投入的时间显着减少至每个指南仅需 10 分钟。 Scribe 还使团队能够根据独特的教师需求定制指南，强调特定于学区的流程和程序。此外，Scribe 的分析数据使 D300 团队能够监控每个指南的成功情况，并根据用户反馈实施所需的更新或更改。在保持文档最新时，Scribe 使团队能够轻松维护最新文档。他们可以在短短几秒钟内迅速重新捕获每个抄写员的第一步，确保所有文档保持相关性和准确性。最后，Scribe 的“指导我”功能使教职员工可以轻松地跟随整个过程，而无需切换选项卡。
运营影响
数量效益
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