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Vonage > 实例探究 > 使用 Vonage SMS API 增强失聪和听力障碍用户的沟通

RogerVoice Empowers Deaf Community with Vonage SMS API

适用行业

电信

适用功能

质量保证

用例

语音识别
语音生物识别

服务

系统集成

挑战

对于耳聋和听力困难的人来说，通过移动设备进行通信可能具有挑战性。从 VoIP 应用程序拨打电话时，他们的电话号码显示为“未知”，这会破坏用户体验。

关于客户

RogerVoice 是一种针对聋哑人和听力障碍人士的电信语音识别解决方案。它使用户能够拨打电话和接收对话的实时转录。

解决方案

RogerVoice 与 Vonage 合作，使用其 SMS API 进行双因素身份验证。用户通过短信接收唯一的 PIN 码来验证他们的电话号码，然后将其显示为来电显示。

运营影响

The implementation of the Vonage SMS API for user verification significantly enhanced the operational efficiency of the RogerVoice app. The new process not only improved the overall user experience but also increased the number of user verifications. This, in turn, led to a higher number of active users and increased engagement on the platform. Furthermore, the use of the API solution reduced the need for developer resources, thereby saving time and costs for the company. The successful partnership with Vonage has allowed RogerVoice to continue providing a seamless communication experience for the deaf and hard of hearing community.

数量效益

Improved overall user experience
Boosted overall user verifications
Decreased developer resources using an API solution

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