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SalesPortal Enhances Customer Engagement with RingCentral's Cloud-Based Solution
技术
- 基础设施即服务 (IaaS) - 云数据库
- 机器人 - 轮式机器人
适用行业
- 城市与自治市
- 电信
适用功能
- 销售与市场营销
用例
- 智慧城市运营
- 时间敏感网络
服务
- 系统集成
挑战
SalesPortal 是一个基于云的合作伙伴营销网络，由于其员工使用个人移动设备工作而面临运营挑战。这种做法不仅不方便，而且会引发隐私问题，而且价格昂贵，每份手机合同每月要花费数百美元。此外，使用手机来安排新员工的过程非常耗时，涉及设备的订购和编程。随着 SalesPortal 迅速扩张，30% 的员工远程办公，这些问题变得尤为严重。在工作中使用个人设备也对公司在客户关系中的专业形象产生了负面影响。
关于客户
SalesPortal 是一个位于加利福尼亚州雷德伍德城的合作营销网络。该公司提供基于云的平台，帮助企业通过与广泛合作伙伴的呼叫中心交叉销售计划来增强客户参与度和获取策略。在销售或服务电话结束时，客户会收到预先批准的相关合作伙伴的报价，从而提高公司的品牌价值并通过电话获利。 SalesPortal 的远程员工遍布加利福尼亚州、德克萨斯州，并在印度设有新办事处。
解决方案
SalesPortal 求助于基于云的商务电话系统 RingCentral 来应对挑战。 2012 年底，该公司过渡到 RingCentral，使用 RingCentral 的解决方案安装了 800 个号码、20 条直达线路和两条传真线路。此举集成了 SalesPortal 的电话系统，并通过智能手机和平板电脑或任何 PC 的 RingCentral 移动应用程序实现了完整的呼叫管理，无需任何 IT 人员参与。从个人手机到 RingCentral 的过渡是无缝且快速的，只需要几个小时。该解决方案还使 SalesPortal 每月节省约 50% 的电话费。随着 SalesPortal 展望未来，它已开始纳入在家工作政策，RingCentral 允许员工无论身在何处都可以与客户保持联系，从而帮助实现这一政策。
运营影响
数量效益
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